Week 3, Tuesday, Part 1: So for the thousandth time I try to explain to the yahoos in the internet office, in broken German with lots of hand gestures, what is wrong with my internet. Last week they were pretty certain it must be the modem. Now they tell me its probably the cords. They give me new cords and tell me to go home and set it up. Give it a half hour and if it doesn't work to come back down.
Week 3, Tuesday, Part 2: The cords don't make a difference. I spent half an hour in my room looking at the modem waiting for the light to stop blinking. It never did. So I march myself back over there and tell them that it didn't change anything. At which point the girl tells me that the problem must be the modem! So this is where I look like one of those cartoon characters with steam coming out of my ears. I ask her at this point in my friendliest English, because I'm sick of not being able to say mean, if she can check in the computer to make sure everything got entered in right and that they actually did turn my internet on.
She asks for my paperwork and then spends a full 25 minutes poking around the computer. Finally she comes back over to me and tells me she found the mistake and fixed it. Purely out of curiosity I ask her what the mistake was and she told me that the modem serial number was wrong. But in fact all she managed to do was change the serial number for the second modem she gave me back to the serial number of the first modem I had because the paperwork that I had on me only had the first modems serial number.
Is anyone still reading this? Its okay if you're not, I probably would have stopped by now. I know this story is long but I'm almost at the end sorta.
So when I point out, back in German at this point, I'm trying here, what she did and how she didn't find any mistake and didn't in fact fix anything she gets mad. So then she goes back and sits at her computer for a bit, clicks around, accomplishes nothing and comes back over.
At this point I don't even care so I'm not really listening to whats coming out of her mouth. What I did catch though was that the problem is most likely with the modem. However now they are all out of modems that they can give out, nevermind the pile of 20 or so modems behind her, I guess none of them work, just like the two they've given me. But she did tell me that ... are you ready for this, I should come back next week.
Now I get to wait a whole week again before I can go back there and do anything about my internet. So I'll be back there canceling my internet on Tuesday.